Case Study: Hire Taxi Cars

Hire Taxi Cars

Hirecare Ltd provides hire taxi cars and minibuses to the taxi and private hire sector.

The Challenge

The company was expanding rapidly and therefore its premises were being completely refurbished to accommodate additional personnel.

Since Hirecare were located in a character building, it was vital that all cabling should be concealed where possible.

In addition, they had outgrown their existing analogue telephone system which could not provide the features they now required.

The Solution

Business Communications recommended that Cat 5e telephone/data cabling should be installed in Dado trunking. This not only ensured a clean line effect but also provided the customer with easy desktop access to all telephone and computer points.

A Panasonic KX TDA30 digital telephone system, complete with the latest digital telephones was supplied and installed by Business Communications.

The existing analogue lines were replaced by ISDN2 circuits and an allocation of DDI (direct dial in) numbers ensured that inbound calls were dealt with by the relevant person or department.

Hirecare Ltd make use of their conference call facility regularly and so this was combined with the latest Plantronics wireless headsets which increased their call handling efficiency.

 

Customer Comment

“The good thing about Business Communications was the guidance that was given all through the job, both from sales and installation departments. They listened to what we needed and we took their advice; especially when it came to liaising with our builders and making sure we had enough telephone/data sockets.”

Alexis Gould (director), Hirecare Ltd

 

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